Customer Service Representative
Pittsburgh, PA
$16.00 - $22.00 per hour
Full Time
10703988
| Customer Service Representative Customer Service | Full-Time | Hourly |
| 📍 Location Pittsburgh, PA | 💼 Job Type Full-Time | Hourly | 💰 Pay Rate $16.00 – $22.00/hr |
ABOUT THE ROLE
We are seeking a personable and solution-oriented Customer Service Representative in Pittsburgh. This role focuses on building ongoing customer relationships through phone, email, and in some cases walk-in support — emphasizing consultative service over transactional interactions. The ideal candidate is empathetic, resourceful, and genuinely passionate about helping people.KEY RESPONSIBILITIES
- Serve as the primary point of contact for customer inquiries, complaints, and service requests via phone, email, and/or in person
- Build and maintain positive, long-term relationships with customers through expert, personalized assistance
- Troubleshoot and resolve product, service, or billing issues efficiently and with a customer-first mindset
- Process orders, returns, exchanges, and account updates accurately and in a timely manner
- Collaborate with internal departments to resolve cross-functional customer issues
- Maintain accurate customer records and interaction logs within the company's CRM platform
QUALIFICATIONS
- High school diploma or GED required; bachelor's degree a plus
- 1+ years of customer service experience, preferably outside of a call center environment
- Excellent written and verbal communication skills across multiple channels
- Strong problem-solving ability and confidence to make decisions that benefit both customer and company
- Proficiency with Microsoft Office Suite and CRM platforms such as Salesforce or HubSpot
- A genuine passion for helping people and a positive, professional demeanor
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