Call Center Representative
Pittsburgh, PA
$15.00 - $20.00 per hour
Full Time
10703969
| Call Center Representative Customer Service | Full-Time | Hourly |
| 📍 Location Pittsburgh, PA | 💼 Job Type Full-Time | Hourly | 💰 Pay Rate $15.00 – $20.00/hr |
ABOUT THE ROLE
We are looking for a dependable and customer-focused Call Center Representative to join our Pittsburgh team. You will serve as the primary point of contact for customers reaching out by phone, handling a high volume of inbound and/or outbound calls with professionalism and efficiency. The ideal candidate thrives in a structured, fast-paced environment.KEY RESPONSIBILITIES
- Handle a high volume of inbound and/or outbound customer calls in a timely and professional manner
- Identify customer needs, answer questions, and resolve issues or escalate to the appropriate department
- Accurately document all customer interactions and resolutions in the CRM system
- Follow established call scripts, workflows, and compliance guidelines on every call
- Meet or exceed individual performance metrics including handle time, quality scores, and satisfaction ratings
- Stay current on product/service knowledge, policies, and any procedural changes
QUALIFICATIONS
- High school diploma or GED required; associate's degree or some college preferred
- 6+ months of experience in a call center, customer service, or phone-based role preferred
- Strong verbal communication skills with a clear, professional phone manner
- Ability to multitask — navigating multiple systems while maintaining an active conversation
- Basic computer proficiency including 30+ WPM typing speed and familiarity with CRM tools
- Reliable attendance and punctuality; must be able to commit to a set schedule
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